Frequently Asked Questions

Thank you choosing our hotel. Please find below the sales conditions related to your booking: We accept Visa, Master Card and Indian Net banking. For confirmed guaranteed reservation we advise you to book through (A) Pay On Arrival – Credit card details as guarantee. (B) EBS – Online Payment Gateway. Indian government GST is 12%

*Credit card details as guarantee. We will not charge from your credit card. A one rupee transaction will be conducted to check the authenticity of your card – which then will be refunded immediately. It will reflect in your bank statement

Cancellation policy for Pearl Palace Heritage.
Kindly read the cancellation policy below which has been designed to ensure rooms are available for all our guests while providing flexibility to accommodate changes. Please contact us if you have any problems in your travels or would like to change or rearrange your reservation. In case of reservations, not made directly with us, please contact the third party channel for changes.

• Until 1 day prior to the check-in date, no cancellation charges will be levied
• Within 1 day prior to check-in date, a cancellation charge of the amount of 100% of total booking will be charged.
• In case of no show with no communication about cancellation full booking amount we be charged. Guaranteed reservation room will be held for the guest till next day 6:00 am of arrival date. After which it will be treated as no show booking.
• In case of dates change existing booking needs to be cancelled, see cancellation policy. Reservation of rooms on new dates will be subject to availability.

Any refund will be returned only in to the same Credit Card account / bank account which was used to send the advance. It may take up to 14 working days to refund the amount from the date of cancellation email.

As per government regulations, we CAN’T check in any foreign guests without a valid passport and valid travel visa.
All Indian guests MUST present one of the following: Passport copy, valid driving license, Voter ID card or Aadhar Card.
PAN Card is not acceptable as proof of ID as per government rules.

Yes you can book your room by calling 2-3 day in advance at our Mobile 09829404055 or Landline 0141-2375242 / 4106599
After confirmation on telephone by us, it is most important to call us on the date of check in before 2:00 p.m. if arriving after 4:00 p.m., in order to retain your booking.
Please do not send us intimation via email or SMS on the same day as your arrival as it is possible that we miss your email/SMS.

* For all cancellation requests, please send an email to reservationpph@gmail.com

We accept Visa/Master debit/credit Card and bank transfer for online booking. If payment is made by credit card 2% extra is charged on the bill at the time of departure (not incase of advance online payment).

Depending on your reservation, breakfast may or may not be included. A CP rate plan is inclusive of breakfast. However, in case of an EP rate plan you can enjoy breakfast from our á la carte menu and pay accordingly.

The stay is free for children under 8 years old with existing bedding.
Children above 8 years will be charged as additional guest.

Yes we charge for additional persons (above 8yrs of age), irrespective of whether you ask for extra bed.

We recommend* Suite room - 1child and 1 adult.
*Luxury room (double) -1 child or 1 adult

We will try to accommodate your request but it is subject to availability.

We will try to accommodate your request but cannot guarantee it ,as we have limited number of rooms with balconies.

For smooth transfers please provide your arrival details clearly.
For complimentary pick up from bus and railway station between 8.00am to 11.00pm only the guest is required to call us after arriving at Jaipur station as Trains & Buses can be late from their scheduled arrival time.
(A)Train pickup from platform No1 outside Re-Fresh Restaurant.
(B)Bus terminal (Sindhi camp) platform No 3 near tourist information bureau office.

You can use our services at a reasonable cost.

For Airport transfers provide us with your Name , Flight number and time of arrival.
Charges for the same are:
- Rs 450/- (Hatch back – 3 People)
- Rs 600/- (SUV-6 People)
Driver will meet you just outside glass exit door with hotel placard .

Yes you can send in your request for a twin bed room and we will accommodate your request subject to availability.

For late check in we recommend guests to pay advance by one of the payment methods listed in the first FAQ, in-case of reservation request or telephonic booking, the guest will have to call on the day of arrival before 2.00 pm to confirm the time of arrival. Failure to do so will lead to cancellation of the booking.

We are not affiliated with any travel agent.

Room tariff is exclusive of any taxes. Indian GST is 18% for rooms in the price range of Pearl Palace Heritage.

Pets are not permitted in the hotel.

Check in time: 12:00 noon, Check out time: 11:00 a.m.

If you arrive in the morning and your room is available before 12:00 noon, we will check you in immediately. Otherwise, we will store your luggage and you can explore the Pink City or enjoy the Peacock Restaurant at our sister concern Hotel Pearl Palace about 300 mts. away for which a free shuttle service is available anytime.

The front desk is open 24hrs everyday.

After you arrive we will show you the vacant rooms and you can then make your choice.

Check out is at 11:00 AM . If you have a late train or flight to catch we will be happy to store your luggage till you leave.

You can make national/ international calls from the front desk .We also have wired internet and Wi-Fi.

Guest Rooms and Suites are Smoke-Free. Our rooms contain original works of art which may be damaged by tobacco use.
If you are a smoker – please arrange for a room with a private outdoor balcony. We invite you to smoke on the balcony.
There will a cleaning fee if we detect smoke damage in our rooms.

We request our guests to settle their bills the previous night if they are checking out before 8:00 AM for convenience.

If you are happy with the service, you can show your appreciation when you leave by keeping something for the staff in the tip box at the front desk but it is not mandatory. The collections of the tip box are distributed among the hotel staff, not including restaurant staff.

Yes ,you can leave your luggage with us.

An air conditioner uses the refrigeration cycle to cool the room. The temperature in an air-conditioned room can be controlled going down up to 16 degrees.

All our rooms have en suite toilets.

We strongly recommend that you drink bottled water.

We have installed Satellite TV in all the rooms, which gives you plenty of options to choose from.

Yes, we have room service. You can also dine at our popular Peacock Restaurant at Hotel Pearl Palace. Ask for free shuttle service at reception anytime.

All our rooms have air conditioners with both heating in winters and cooling in the summer months.

We are about 3kms.from the City Palace area and about 1km.from the railway station and bus station.

There is one ATM about 100 meters away, near Chocolate Boutique and there are two ATMs on Ajmer road about 200 meters away.

Yes- we have doctors on call, who are recommended in the guidebooks.

The hotel offers a Vintage Jeep Tour for local sight-seeing in our family's World War II jeep from 1942 which can accomodate upto 3 persons. This is a unique experience which becomes a memorable highlight for our guests. We encourage prior booking due to limited availability. In addition to this, we also arrange sedan & SUV tours.

Yes, please give your clothes at the reception before 9.00 a.m for same day delivery in the evening. We recommend dry cleaning for expensive, valuable garments and avoiding ordinary wash for such clothes.

Yes, we have free parking at the owner’s risk.

No, they are not employed by the hotel or in anyway attached to the hotel. We take their services as and when required at a nominal fee. If any driver tells you that he is attached to the hotel please don’t believe him.

The hotel has no formal agreement or relationship with any auto rickshaw. They are not contracted with the hotel. If the hotel management says that you can take an auto rickshaw standing outside the hotel, it doesn’t mean we are connected to them.
It is with the intention that these drivers can be traced and caught for any dissatisfaction of the guest, whereas we cannot identify the auto driver taken from the main street, and it is difficult to help the guest in such a case.
But the hotel is not responsible for any auto rickshaw standing on the street.

Please make sure you note the driver’s name as mentioned on the driving license, his vehicle number as well as his mobile number.

While it is true that we serve guests from all over the globe, we must maintain strict Indian social rules about local unmarried Indian couples staying together. We do not host unmarried Indian couples with one or both local IDs. We apologize for this measure, but find that it is in keeping with the highest standards of conduct to do so.
If this is your intent please don’t book at our hotel room by email or any online sites.
If you book online we will cancel your reservation on arrival. Recently we have seen our trust in this matter abused.
Thank you for your understanding.